Dashboard

Introduction

The Spoonity Dashboard is the primary management and configuration interface for the Spoonity platform.

Its goal is to provide a single point of entry for the service, facilitating user onboarding, platform configuration, billing, upselling, and providing access to platform features for the user to take advantage of.

In essence, it should exist as a practical application of our onboarding flow, guiding users through everything that they need to accomplish in order to be successful.

Additionally, the Dashboard should function as a tool for us to use to communicate directly with our clients. Urgent service notices, reminders, and support tracking should all be embedded into this tool.

Important Features

Feature sections for the Dashboard can be broken into the same product categories as part of our Product Strategy.

Onboarding

New users would be able to navigate directly to the onboarding flow of the Dashboard by following links provided by our website and/or sales partners.

Users would create their account with the Spoonity platform, add their billing information, and then start configuring products.

Data Core

The primary product of the platform would be the persistence of a vendor's data. Users would need to configure and install their Ingestion Services, and add locations.

From here they would also be able to work with our event-driven model and integrate with development partners building Spoonity Apps.

Analytics

With the Data Core configured, our Analytics product would allow users to generate reports, create data alerts, export their data to other tools (like Tableau or Klipfolio), and generate insights from our customized algorithms.

Loyalty

Users would be able to create currencies, configure earning and spending rules, and manage their customers.

These rules and resources could then be applied against our events to build complex and highly-flexible rewards programs for their customers to enjoy.

Payments

Users would be able to configure payment gateways, enable different payment methods, and track spending and reconciliation from a single interface. This information could then be tightly integrated into Loyalty and Analytics to help businesses succeed and grow.

Marketing

Marketing tools and configuration would allow users to tie together all of the platforms other features into a process for communicating important information to customers.

This would include the configuration of transactional email templates, the ability to submit marketing campaigns, and analytics revealing the success of those campaigns.

Availability

The Dashboard supports three different authority levels:

• Spoonity

• Partner

• Client

The Spoonity level represents the master level exclusively used by Spoonity employees. It should allow complete access to every tool, vendor, and partner as long as the signed-in users is a Spoonity employee.

The partner level is designed for our resellers and partners to have a central hierarchy to support clients they have onboarded. This would provide the same functionality that the Spoonity level has, but only for a specific subgroup of clients.

Finally, the client level represents what individual clients should see. This is relative to their own account, and to which features and functionality has been enabled.

The Dashboard is available on the public internet and designed to be an externally-hosted tool. An on-premise version is not available.